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Troubleshooting troubleshooting — where to start?

CA Carlos Mendes 5 days ago Resolved

Something is not behaving and I am not sure where to begin. What should I check first, and what information would help others help me?

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Replies 7

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AI Aisha Khan

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

GR Grace Adeyemi Accepted

Short answer: yes, and here is the supported path.

  1. Open the relevant settings panel.
  2. Make the change there rather than editing files.
  3. Save, then reload to confirm.

Doing it this way means your change survives updates. Hand-editing files does not.

MA Maya Okafor

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

DA David Kim

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.

EL Elena Petrova

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

FI Finn O'Brien

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

FI Finn O'Brien

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.