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Threaded replies vs. flat — what works for support?

CA Carlos Mendes 5 days ago

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#api #mobile
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CA Carlos Mendes OP

We ran into the same situation last quarter. What worked for us was starting small and only adding complexity when a real need showed up.

FI Finn O'Brien

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.

YU Yuki Tanaka

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

JA Jamal Reed

I respectfully disagree on one detail. In my setup the opposite held true, though I suspect it comes down to community size.